Cloud Computing Reality Check: Gmail Goes Down For A Day

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clouds_320.jpgTake note before jumping on the cloud bandwagon: even relatively mature cloud applications like Google's (GOOG) gmail -- which unlike the many cloud upstarts already has a track record several years long -- still suffer from massive failures. The latest outage Wednesday night was a doozy: some Google Apps users were locked out of Gmail for over 24 hours. No word on exactly how many users were affected, or just what went wrong.

Reason enough to stay out of the cloud, and miss out on reduced IT expenses? Cloud defenders will say that locally-hosted applications can and do fail too. True. But when company email goes down, or worse, an ERP system like accounts receivable or general ledger processing (note both SAP (SAP) and Oracle (ORCL) are talking up the cloud), there are still options. If you manage your own data on-site, you can glower at your IT team and threaten them with bodily harm. You can devise an interim solution by pulling old email address or customer account data from a tape backup. And most important, you can get an answer as to what exactly went wrong so you can take steps it won't happen again.

Go with a cloud computing solution, and your option set is different: Call your support hotline. Attempt to convince the outsourced customer service rep the problem is real and you're not imagining it. Then wait as patiently as you can until you hear things have been fixed.

Good luck.

See also:
Larry Ellison: Someone Explain To Me This "Cloud Computing" Thing My Company Is Committing To
Open Source Guru Richard Stallman: Cloud Computing "Worse Than Stupidity"



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11 Comments

clickbot said:
This is what happens when you slow down capex for a quarter to make your free-cash-flow numbers :)
mehstg said:
Eh? Use GMail all day: mine never fell over once.

Sounds like a spot of local difficulty.
Rafael Cotta (URL) said:
But what would you do if your email server went down? The problem was going to be the same.

So that's not a good example of "cloud fail" in my opinion.
MGZ said:
FUD
G-A.G (URL) said:
I love the Cloud concept, Cloud is the Future, but I only love Cloud I can control... Like the Exchange server at the office. As the article pointed out, when something goes wrong who will you be able to contact? Look what Happened with Mac MobileMe too. No seriously the "actual" Cloud that many want us to jump into is not ready for a business usage level, your mom's email maybe, but not your work related things. And also, who will be mad enough to let another company taking care of your business related email or Data, seriously you have no control whatsoever on them... Yes Cloud is nice, Cloud is the Future, but only when MY could is in a box next to me or my IT guys.
pumper said:
FUD indeed.

if you ever visited your IT department (if you still have one nearby) you will know, they are generally understaffed and with the kinda low budget they got, competent IT guy is of rare commodity that can really come out and fix serious email system failures in 24 hours!! no freaking way....

so now your only choice is to keep your ERP/email system really dumb, simple & non progressive so as to make sure your IT guys can handle the failures in case. but is that really worth it? by being afraid of that less than four 9s availability provided by cloud computing, you end up with a far less competitive ERP/email system to help w/ your business and you still have to fork out $$$ for incompetent IT department for sure.
Murray said:
I'm one of those IT guys and we have been actively considering using gmail pro, but there are few reasons we haven't:

Off-line access. If the mail server goes down here people can still acces their e-mail client and review work on old stuff and queue itmes up to be sent out.

Excel, like most other businesses we use excel heavily in the sales department and some in accounting for quick apps. The google spreadsheet application is no where close to excel for usability.

The thought of housing our spreadsheets on the internet is a hard concept for folks to embrace

Gmail, doesn't have an easy way to for managers to track incoming and outgoing mail annomously. That need doesn't happen often but when it does it's usally urgent.

I use gmail for my personal use and love it, but it's not ready yet for us in our corporate enviornment.
Tom Buchok (URL) said:
Why not download the Gmail via POP on a back-up server for redundancy?

Or how about using a program like MailShadow to allow your employees to work within Outlook, but use Gmail as the mail server? http://www.cemaphore.com/trialform.php
Thoughts said:
As annoying as it was, I would rather have gmail go down once a year and have them fixing it for me for free than spend hours on tech support lines navigating through annoying voice prompts in hopes of talking to someone with an accent I can’t understand. So for that, I say thanks Google!

Businesses already use cloud applications – salesforce.com is one of the most popular.
dwight (URL) said:
Were paying accounts affected or just free ones? If free, it's a freeware problem not a cloud problem.

If paying customers were effected and got bad support, that is terrible. (Let us know?)
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