Why Ad-Free And Web 2.0 Don't Mix

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free-sign.gifI have noticed a meme in the constant conversation about revenue models for web services recently. People are proposing a version of the “freemium” business model with the following twist: a product has slightly intrusive (but contextually relevant) ads baked in that users can remove by paying a small monthly fee.

I understand the intuition of the people proposing this revenue model. They know that consumers dislike ads. But they also know that ads are a “necessary evil” in order to make free web services sustainable, or even profitable. So, they’re trying to strike a compromise with consumers that appeases both free-zealots and anti-advertising-zealots.

But, this revenue model seems silly to me. Advertisers pay a premium in order to reach people in their specific demographic with disposable income. This idea of people paying to remove ads ensures that the audience for your ads are actually CHEAPER than the average internet audience.

Why? Because the people in your audience with disposable income who are willing to pay for web services are the same ones that will self-select out of your audience for your ads. So, all that remains in your audience are people that are too cheap to opt out. That doesn’t sound like the audience that Disney (DIS), Coca Cola (CKE), or even your average direct response advertiser wants to reach.

Paying to remove advertising is an interesting thought, but it’s not fully baked at this point. The real sustainable solution is to create “paid content” that your audience doesn’t actually view as “ads.” For example, the last time I tried Adblock Pro, I noticed that it didn’t remove AdWords (GOOG)… in other words, the creator of the ad blacklist I used saw AdWords more as content than as advertising. That’s the real home run.

Andrew Parker is an associate at Union Square Ventures and blogs at The Gong Show, where the original version of this post ran.



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19 Comments

felix (URL) said:
The freemium ideas that I've seen have been more than "pay to not get that ads" which most famously didn't work so many years ago on slashdot. But these days it's here's a free service that's great, but if you pay you get all these additional nice features. Flickr's an excellent example of that, less obvious are services like GoPlan.

MIchael (URL) said:
Curious as to whether the "new models" being proposed are a result of stress (i.e. too much inventory and a shrinking number of buyers), making it more and more difficult for upstarts?

For Andrew...

My install of Adblock Pro even removes Adwords on Google search pages. Note - I only use ABP while on my own pages, so stats aren't inflated, but it does work.

See here: http://michaelgracie.com/2007/09/03/whiting-out-the-ads-but-at-what-cost/


kayvaan said:
Goid point felix. And great post Andrew. I think Andrew's point still stands that there is a bit of a dilemma for advertisers in that the people who opt out of ads MAY be more desireable (it's a good hypothesis, Andrew, that I think warrants some research). It probably depends on the site and the audience.

Why couldn't a website offer instead of "ad-free" something like "minimal ads". So the premium version of the product has more features and reduces the obvious advertising like 90% to the point where some "premium" advertisers still can include some minimal and well-produced, subtle "paid content".

It's a thought.

Nate Westheimer (URL) said:
I think it depends on who your customer is.

If your customer is a consumer, the model may have trouble (though I've been a Premium reader of Salon.com for 6 or so years).

But if your customer is a business, of course you can have them pay to remove your advertising (and put in theirs). That's either called arbitrage or brand management. Either way, people will pay to remove ads in that scenario.

Kareem Kouddous said:
I think the assumption here that needs to be explored is whether having disposable income and not paying for a web service are mutually exclusive. I for one know a few very wealthy, yet very frugal individuals who wouldn't pay for an online service but would pay $$$$s for a new car, stereo, etc... This is especially true when the webservices are much cheaper then the products being advertised. Not spending $10/month a webservice in most cases is less about disposable income and more about convenience for that specific users usage habits. I would think that that decision is pretty much the same for some making $30-40k a year as compared to someone making $100k+ a year.

Bjorn Tipling (URL) said:
Think about your argument.

Your assuming that a signficant portion of people who don't pay to get an ad-free version of the site do it because they're too cheap.

Can't think of any other reasons?

How about:

1)Can't be bothered to go through all the steps necessary to register.

2)Don't want to have the burden of managing many different subscriptions to many different sites.

3)Don't want to unecessarily provide my credit card information to every site I want to use.

4)Like the content, but not enough to pay for it.

5)ETC ETC.

Just because I don't want to pay for the freemium version of dictionary.com doesn't mean I'm not interested in the LL Bean Clothes advertised on the site.



Rick Webb (URL) said:
I think Kareem, Bjorn and Felix have all touched on points relevant to this. We've spent a LOT of time, on behalf of our clients, trying to ascertain a clear relationship between those who pay to opt out of ads and their desirability as a target market, and can find no strong correlation. And, as Felix pointed out, a well-designed "freemium" version provides much more than no ads - Livejournal is the poster child of this. The paid version is infinitely more powerful than the free one.

insider said:
andrew, i guess you are oblivious to the wild success this model has brought to

1) EA's casual games behemoth, Pogo.com

Pogo users who don't like ads pay a small ($2-$5) monthly premium for an ad-free version of the service. payers also get some premium content and prizes etc

EA is doing well north of $100MM/year from these payers

2) HBO

3) Consumer Reports

4) et al...

Q dub (URL) said:
Also, a customer's willingness to pay has more to do with how much value they derive out of your content, not so much how wealthy they are or their CTR.

Q dub (URL) said:
By the way, some of you are arguing separate points:

If you offer an ad-free plan and no one takes it (Slashdot) that's one kind of failure...

...but what Andrew's talking about is that if you offer an plan, you would lose money for each incremental uptake you get.

Completely different arguments.

Marah Marie (URL) said:
Just think, if everyone used Adblock, there would be no need to pay any website to remove the ads.

For example, I have never ever ever seen an ad on SAI (not while using Firefox, anyway). If it was normal for everyone to use Adblock, they wouldn't see the ads, either.

The nice thing about Adblock Plus with Element Hiding is you not only remove the ads, but automatically rearrange the CSS so that you can't even tell where the ads were.

I pay sites to support them, not just to make the ads go away. Forcing me to look at ads unless I pay for use of the site forces me to go away unless that site is very important to me. Simple as that.

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Gordon (URL) said:
"But, this revenue model seems silly to me. Advertisers pay a premium in order to reach people in their specific demographic with disposable income. This idea of people paying to remove ads ensures that the audience for your ads are actually CHEAPER than the average internet audience."

I could not agree with this statement more than if I had said it myself. But, I think it is a great compromise between over powering ads and paid services. I think it is a viable model. Ads are only good for so long before a user becomes blind to them. So, if a user finds them annoying they can pay to have them removed. This would normally happen after the user has become blind to the ads?

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