Google Disaster: Comscore Reports Awful January*

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Comscore reported shockingly bad US paid click performance for Google in January: flat growth year-over-year versus a 25% increase in Q4. Even if Comscore is only half right, this is a disaster.

Flash note from analyst Bob Peck at Bear Stearns:

comScore reported 532mn domestic paid clicks in Jan. 08, flat YoY, but down 12% sequentially (Jan. 08 vs. Oct. Oct. 07). The click through rate was the lowest since comScore stated reporting this data and was down 200bp from levels in 4Q and down 400bps from levels in 1Q of last year. While this is one data point for domestic google.com only and from one source, which may or may not be accurate, it is a concerning data point and somewhat reflects what we have heard from SEMs - that they were not seeing a high volume of clicks from consumers possibly due to the economic slowdown.

Note that Google reported a 30% YoY growth rate in overall (global) paid leads in 4Q07 and comScore reported growth of 25% YoY for domestic google.com paid leads for 4Q. While not an apples-to-apples comparison, we will continue to monitor the comScore numbers for Feb and Mar before definitive conclusions can be drawn.

This report is so shocking it bears repeating: ComScore said Google's US revenue units (paid clicks) grew 25% last quarter--a quarter that disappointed Wall Street. In January, the same source, ComScore, says the same revenue units were flat.

What could be the explanation for this? Strapped shoppers not clicking on as many links. This is exactly why one insider argued last week that Google is very exposed to economic weakness--and why we have been concerned for six months that Google was not "immune" to a recession.

Yes, Comscore could be wrong, and, yes, it's only one data point. But hard to imagine how the bulls are going to spin this one.

UPDATE: AmTech (Google bull) weighs in to say that Comscore has been wrong in the past:

While comScore click-through data for GOOG was reasonably accurate last quarter, it has not been historically. We do not believe the sample has suddenly gained statistical significance. Nielsen has also shown dramatic month-month swings in share and growth. The weakness from this data was compounded by the technical struggle for the stock to maintain $500 and decline through this psychological threshold on reasonably high volume. Paid click volume reported by GOOG did indeed show deceleration in December. In our view, efforts by GOOG to improve search quality and make online retail a more eff icient experience for consumers will deflate paid clicks and inflate price-per-click. As long as lower volume continues to come with higher pricing (as it did in Q4), we are not concerned with GOOG’s ability to grow revenue. As GOOG continues to be a black-box model with no reliable inputs, third-party surveys get more investor attention than deserved especially following a disappointing quarter.

UPDATE 2: Jeffries adds Comscore's monthly data on Google click growth for October through January. This adds more fuel to the theory that Google's click growth has ground to a haltl:

October: 37%
November: 27%
December: 12%
January: Flat

It is hard to see how this deceleration could possibly be explained by "accidental click reduction" and other quality programs (An explanation that never made sense for the Q4 shortfall anyway). The steady deceleration also makes it hard to argue that the January report is just a wacky one-month Comscore aberration.

See Also:
Google Bulls Try to Spin Comscore Disaster, Fail

Google Very Exposed to Economic Weakness



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51 Comments

Anonymous said:
This may be enhanced by a slowing economy, but I believe what's going on is basic marketplace economics. Google's marketplace is out of equilibrium and sellers are suffering. There has been a massive influx of supply on the Internet over the last 5 years and Google has benefited greatly. It's so easy to start up an Internet store and everyone did it. This created a lot of revenue and profit for Google. However, the pace at which supply increased was greater than the pace at which buying increased. This always happens in marketplaces because it is easier to convert a seller than a buyer. If someone's making money doing something, other sellers will follow, and lots of them, quickly. However, it's not as easy to increase buying at such a fast pace. The result of this is that any one seller who is using Google is making less sales because there are too many sellers. They are now leaving, and have been for a while. If Google doesn't close the loop on the buyer and seller and start charging for transactions rather than advertising, they will continue to decline. Pay per click is an unsustainable business model - it's what newspapers are to the Internet. Google Wallet and Google Base are efforts to do this, but these things never had a chance with PayPal and eBay already in existence. I'm with Blodget - Google is in trouble.

Visitor said:
Shoppers get smarter as they become familiar with any media channel. Economy is just one of many variables that has impact on shopper behavior. CTR doesn't mean much (to be frank, it means nothing) unless advertisers can effectively convert prospects to customers at their site(s).

Has ad quality improved enough in (insert desired time frame here)? I'd feel more comfortable going with 'no' as I, still, see many ads with no call-to-action in any form.

Taken from the article above:
"What could be the explanation for this? Strapped shoppers not clicking on as many links."

I don't click on as many links...this really has nothing to do with economy for me. Many ads are just...bad. Give me a reason to click (value), I will check out your site.

Whether Comscore is right or wrong isn't all that important for advertisers. You, as an advertiser, know (at least should know) your performance.

Perhaps, it's time for some advertisers to evaluate their ad campaign(s) and look for ways to improve.

Just my humble 2 cents




DonB (URL) said:
One of the problems is that Google has introduced so many Quality Score "improvements" to AdWords and AdSense, so quickly, that their clients just can't climb the steep learning curve. I create/run AdWords accounts all day long for my clients, and it's very difficult to keep abreast of Google's changes to what is and is not permissible in the ads.

I think that merchants who are not very savvy try AdWords for a while, don't know how to tweak their campaigns to improve clickthrough rates and ROI, and then give up in dismay. There are also the rank beginners who -- coming from a Yellow Pages mentality -- think that since they spend money on AdWords ads, Google is obligated to guarantee good placement for their organic listings and/or local-business listing.

AdSense is an entirely different beast, but that business model has always been risky. Google has clamped down, increasingly since 2006, on MFA (Made For AdSense) websites that throw up junk content simply to have high-paying AdSense ads show up nearby and stimulate some clicks. AdSense simply isn't paying out anymore, for many site owners. It's past time for many sites to switch from AdSense to CPA/CPL (cost-per-action/cost-per-lead) networks such as Azoogle or CPA Empire -- fewer clickthroughs, but a much higher payment for the lead passed on to the merchant.

I still think Google's a long-time winner, though: as gas prices continue to rise, more commerce will be done online, and well-run AdWords campaigns will still get clicks. Plus, their share of search traffic continues to climb each year, at the expense of Yahoo, MSN/Live.com, and Ask. I welcome G's stock falling to $272 -- it'll be a great time to buy more.

Traffic is terrible, gas is expensive, I'm busy -- I don't drive all over town shopping for stuff, do you? When I need something I start with Google, look at the ads and follow the links. In one to three days it's at the door usually free shipping or some coupon deduction off the net. As more consumers make this transition, Google click rates will increase.

Mendoza (URL) said:
> Betcha a beer Google is below $300 by January.

$272 to be exact.

Don't forget to come back to this thread and congratulate me.

Jason Kolb (URL) said:
Google, and all other business that are relying on ad revenue, are toast. They are based almost entirely on consumer spending, which is declining at the speed of light.

All companies based on an ad revenue model are going to get body-slammed over the next year or two.

Betcha a beer Google is below $300 by January.

Mark (URL) said:
I believe the programs were to reduce click FRAUD not "accidental clicks".

There is a big difference, and estimates of click fraud rates are even more unreliable than comscore numbers, so it's a huge mystery. One which Google has an incentive to ignore in the short run (quarter to quarter) but which destroys value over the long run (not to mention accrues legal risk for them).


John (URL) said:
@Blodget -- how do you sleep at night? Just 5 months ago you were reporting that Google at $2000 per share was not far fetched: http://www.alleyinsider.com/2007/10/google-to-2000-.html. Now you have the audacity to just trample on them like a cigarette butt.

Steven said:
This drop off coinsides with the fact that Google changed the clickable area within their text ads. There's is less frequent "accidental" clicks now. I'm sure it will hurt in the short term, but it's better off for all parties involved for the long run.

David Brayton said:
OK all. Then explain to me where I can find quantitative metrix on CPC that I can take to the bank? Not one agency that truly understands digital at least, can prove it out to me so far and when they try to, they couch it in ways that can only mean they are doing a CYA job on me. Even Nielsen can't prove it out any longer, hence the agencies pulling back of spend. Am I wrong? Please show me how. I am a good listener. hehe

Steven said:
This drop off coinsides with the fact that Google changed the clickable area within their text ads. There's is less frequent "accidental" clicks now. I'm sure it will hurt in the short term, but it's better off for all parties involved for the long run.

flinky (URL) said:
It could also be that while the growth in the number of clicks has gone down, the average CPC has been on the upswing quite dramatically.

I've put up a graph from EfficientFrontier here:
http://www.flinky.com/blog/2008/02/google-data-clicks-versus-cost-per.html

WiredMike (URL) said:
I agree with the Holiday seasonality numbers…December is a huge month for Search Marketing Budgets from small shops to the largest e-commerce sites. There is always a natural dip after the large Q4 ad spend for the holidays. Combine that with some large PPC advertisers in the lending / mortgage markets that have made huge cuts (and many are top 50 online advertiser) and that combination is likely responsible for a good chunk of the dip. Add a slight slowdown in the economy and it makes sense. Click thru rates have been declining since the first banner ad ran on Wired and you also have to realize that many publishers put AdSense tags in locations that are not prime and just for extra income and sell the premium spots direct for more and leave the lower performing areas of the site for the ad networks like google.

Alex said:
@Markus

I think you are spot on. I've heard of many more direct deals happening.

M. McMahon (URL) said:
The assumption that users search and THEN decide if they want to buy something is not correct. Users search when they have a need and THEN click on the listings (Paid or Not) that they believe will deliver them to the desired location.

If the economy is the primary culprit of this decline, there should be a somewhat corresponding YoY decrease in overall search queries to account for the reduction in queries that were intended by the user solely as a commercial search and had no other purpose.

Brian Turner (URL) said:
It's worth adding to the conversation that Google recently (Dec?) made it harder for users to click ads - instead of simply clicking the box, they would have to actually click on text.

Many publishers feared this would adversely impact clickthrough rates, and this looks more like a consequence of that than economic factors, IMO.

Marc Smith (URL) said:
Since Dec 2003 when I started using AdSense on my site, traffic has gone up, click throughs have gone up, but revenue has remained relatively the same as the payout on cost per click 'appears' to drop at about the same rate. Over 4 years I'm making about the same money. I'm not complaining as income is not going down, but I have no idea what's happening.

I get a lot of traffic from Google these days. That has helped with direct advertisers who want traffic.

One thing I do make clear to direct advertisers is I do not do PPC. An ad placed is a 'presence' advertisement and is not guaranteed to get even 1 click through, nor a sale. I'm not much of one for internet advertising, but I get so sick of advertising in every medium so.... I do know that companies pay. I have no idea how they determine their ROI for their advertising dollar (euro, whatever).

click bot said:
@David -- you are on to something, believe me. Probably worth posting twice :)

So many peoples' careers now depend on the CPC scam it's going to take a long time to see it for what it is (and nobody, least of all "bloggers" will report on it for obvious reasons). But easy come, easy go, just like last time...

But atleast we get a slow, crappy web-based office suite for free (they should pay *us*), and a nice mapping service/online calendar, and (yet another) web-based email service (which sometimes crashes my browser) ;)

Markus (URL) said:
Googles "quality" changes cut paid clicks via adsense on my site in half, reducing income by hundreds of thousands a month. Now major advertisers are all lining up to do direct deals. Many of the other major publishers i've talked to are reporting the same thing.

Most likely what you are seeing is google losing large chuncks of marketshare and users migrate to other alternitives.

David Brayton said:
So I guess the obvious answer CAN'T be that PPC has never been a good model in the first place. I have said for a long time now that PPC is specious at best when quantifying results for ROI is and should be the game for advertisers. In fact, a year ago one of the top Microsoft people said that PPC was a questionable model and the entire idea of it has painted people into a corner including Microsoft. I am amazed that any idea of economic slowdown is the culprit here. Google loses and it is the economy? Get real. Arrogance at it's finest. Misinterpretation at its least.

Michael (URL) said:
Since you've seen this before, Henry...

How do you suspect this all plays out now that the two year return on GOOG has moved into the red?

Thoughts worth considering are the employees with options now at the money or plain underwater, the massive capital outlays and hirings since the first of '06, the ongoing lack of disclosure, etc.

Stephen Fraser (URL) said:
No doubt Google is exposed to a slowdown in the sense that consumers click fewer ads when their intent to purchase flags, but the point often overlooked by Google skeptics is how tiny the market penetration is for PPC advertising even at this late date. The vast majority of small businesses, and a good number of medium and large-size businesses as well, have yet to discover PPC at all. Google's greatest challenges at this point are raising awareness and making execution and management of campaigns easier and easier, as evidenced by their Global Online Marketing Challenge, a competition for college students to set up paid search campaigns for local businesses.

James Reginald Harris, Jr. (URL) said:
It is no secret that advertising is super-cyclical, there is also much conversation about click generation and a very watchful eye on Google, Inc. because of their failure to timely settle disputes as agreed.

This story is not a secret to the international market, though kept out of the US media and the rout of Google Shares will continue until google, inc. settles the 1.8 billion dollar you tube claim by myself.

Look for Ban's on Google begining abroad to protect Intellectual Property.

Google Management killed their own success story by being in too much of a hurry with blatent disregaurd for the rights of others.

A foolishly youthfull 'we are always right' strategy.

Sincerely,


James Reginald Harris, Jr.

PS, are Brin and Page really Doctorates now as advertised on Yahoo Finance?

Sufiy (URL) said:
Finally great company has missed even greater expectations, more analyses will come later, but for now it is apparent that all financials deteriorated further: growth rate sliped at fastest pase ever. FCF in last year was 3.4 bil USD. Multiple at closing at USD564 FCF/MC (176.5 bil) was 51.9, compared to yahoo around 20. Recession will eat hard into Google revenue growth, CAPEX will hurt FCF further in 2008. Multiple of 50 Free Cash Flow to Market Cap is not sustainable any more, expect first stop at 40. It is 40*3.4=136 bil market cap, stock price USD435. With further recession fears multiple of 30 will come into play (50% over Yahoo!). It will reflect in stock price of USD326. On the Technical side stock has broken crucial uptred line on weekle bases. Technacal signal SELL which has been reported here 2 weeks ago now confirmed buy fundamentals.

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