Why Craigslist Sucks

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craigslist  Let's begin by defining terms. Craigslist is awesome in many respects--free, comprehensive, simple, and massive--but in other respects it sucks.  The crappy elements include:
  • Design (none)
  • Tons of Garbage listings
  • Poor organization (listings organized by date instead of function)
  • Inability to find only what you are looking for
But here's why Craig, Jim, and co. don't do anything about it:

  1. Craig clearly grooves on the fact that Craigslist sucks. Every day is an inside joke on all those bozos who spend millions building super-sexy graphic-intensive sites. Those sites have no users and big losses. Craigslist has millions of users and huge profits.
  2. Craig understands the same secret that Plenty of Fish proprietor Marcus Frind does: Sites that look like they suck are often a hundred times more useful and popular that sites that actually suck). Why? Because the key to Craigslist and Plenty of Fish is their ability to connect users to useful user-generated content, and vice versa. Everything else, as Frind says, is "trivial."
Craigslist could be made more useful and pleasant if it eliminated more garbage listings and improved the search/find interface, and, hopefully, it will eventually get around to doing that. (If it doesn't, it will eventually run into the same problem as eBay: bad "buying" experience send users elsewhere). But even if Craigslist spruces up listings and navigation, it will still look like it sucks.

Web designers take note!


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Tom said:
The flaggers are out of control. There's tons of people using software to flag anything they want in seconds. Granted, there are people out there flagging competitors (which sucks) but there are many more people flagging away because they have no life. I post in a section of CL that obviously has one of these "no life" jerk-offs who knocks most of the ads off of the place where I post. This pathetic loser does this almost 24 hours a day. Not only is this flagger a moron but whats worse is CL does nothing about it. The flaggers run the whole show. CL sucks. Sadly though, its the site that gets the poster more responses than other similar sites like Backpage.....providing your ad stays up...
freshman said:
video editor for mac can merge multiple videos you like into one large file.
Johnson said:
The flagging is out of control and pisses me off - HOW TO POST ADS TO MULTIPLE CITIES
PEE-ON-FLAGGERS said:
Craigslist sucks free or not someone is making money and they should revamp the site and do away with the flagging for sure. They dont care. They get paid and thats that.


James Rama said:
Have read through all the comments here tonight and really appreciate what everyone is saying about Craigslist-a great idea and concept that has gone wrong. First off their terms of service is essentially asking users to give up all their rights to post a free ad. Readers of course, who do not post ads have a valuable and varied source of information and resources available to them. However, as has been established its proceed with caution when answering ads and putting yourself into potentially dangerous situations. I myself have experienced loses of up to 5000 dollars from contacts made on Craigslist. Bought a car that broke down within six months and could never be repaired and got into a brokerage arrangement with a user from California who never paid off on a agreement we had for a referral on some automobile sales. And these are just two examples from thousands that went wrong with the contact being initiated on Craigslist. However, the biggest problem right now on the List is this Flagging system which has created a fifth column of journalistic cyber terrorists who have hijack the list and wagged a ongoing war against advertisers with thousands of casualities daily throughout the Craigslist website, which has caused severe economic lose and inflicted emotional distress on Craigslist advertisers-those with and without accounts. These folks are violating the first amendment rights of the users and also their rights of freedom of press with this weapon that Craigslist has given them with no restrictions and no limits. Everything the other writers on this commentary have said about the way Craigslist treats their advertisers is 1000 per cent true and thansome. Now althought the staff of Craigslist may not be directly violating the rights of their advertisers they are allowing this to happen and are therefore accomplishes in this mass violation. Also they are negligent because they are aware of what is going on with thousands of emails and not taking the proper corrective action to end this abuse. None of the other classified sites seem to have this problem and its almost like they enjoy watching and listening to this carnage going on while trying to refine some outmoded and obsolete community moderation program they call "flagging", This organization is taking in over 80 million dollars a year in revenue and has a potential to take in 80 billion should they decide to extend their paid ads to all 550 editions of their site.
Meanwhile these flaggers control content, are involved in all kinds of terrorist type of activities, and have roots in 550 different locations now across the world. They are being recruited on the website and being given a weapon to carry out their mission, while Craigslist stonewalls its advertisers and collects money for the paid ads-which I guarantee are not being flagged and removed. Ebay is a 25% shareholder in Craigslist and it amazes me why they allow this flagging war to continue as they have launched a very good competitive site called Kijiji-which is long on design and user friendliness, however short on results for their advertisers. From what I have gathered I believe that the only way Craigslist is going to change is through a class action suit, the government shutting them down for harboring terrorist activities, or enough pressure from the press and public media that they are forced to re-write their terms of service to move away from totally protecting themselves and benefiting the communities they say they are serving, and get rid of this flagging system. Make all advertisers open an account with them, take the weapon away and eliminate their failed flagging system, and make all editions accessable to all advertisers to post on as well as read and respond to ads on. One of the most useful tools to explore craigslist is a private search engine which presents a total search of their sites for requested information and items. That site in now being blocked by Craiglist. In an age when everyword and every ad counts to relieve the downturn in the economy, and an age when globalization is the order of the day, Craigslist is grinding out some worn out social experiment, a restricting inter-intrastate-and international exchange on their site. They say they are not responsible for content and than send a contract army out to censor the site, they present you with 550 editions and tell adverisers they are only welcome to advertise to the one closed to them and subject to flagging if they do. They frown on commercial postings, yet collect 80 million dollars in ad revenue from landlords and companies looking for employees in select editions of their webiste. To me this is absolute hypocracy and madness, its the same thing the Nazi's did in Germany before the war-people spying on each other and reporting it to the gestapo which than arrested them and confined them with trial or explanation-you were simply labeled an enemy of the state and party-the same way you are on Craigslist if you challenge their flagging system or terms of service-puff you account is removed or all your postings diasppear minutes after they go on the site. Several years ago there was a lawsuite against Denny's for discrimination, won by the customers, for Craiglist to change and become a partner and asset in the communiites they have listed, perhaps another class action is in order on the grounds that I have presented. Unfortunately I nor my clients do not have the resources or ability, or will to go through this type of emotionally draining ordeal, but perhaps one of you or your group or publication can. We have published a special report "The FlaggingWars on Craigslist"-Between Advertisers and Flaggers. Your welcome to receive a free email copy by writing to records_archives_2000@yahoo.com Thanks for reading this important insight into this situation.
Marcus said:
Yep, the flaggots are ruining craigslist. There are 3 main types of flaggots.

1. Groups who commission themselves as the criagslist posting police. They are judge, jury and executioner.

2. The people who disagree with others political, religious and/or personal beliefs. They want to control others free speech.

3. Competitors who are selling/buying the same product. These are the worst.


ONE person can flag an ad and have it removed using online or offline software. Their system is beyond broke.

tony scott (URL) said:
the only think criagslist has high traffice,about year ago i add posting to cl selling my car the next day i notice someone flagged my ad, this was 100% honest ad, but finaly i figure that someone was trying to sell car just like mine and i was lower then him on price, so he did flagged me. I was mad so i did some reasarch and i try to build classified site like craigslist, and i did build that site www.beatyourprice.com reason for building this site was no one can flagging anyone. and im sure they are other free classified sites lke craigslst that you can use.
mike said:
Too many kids sitting in their parents basement flagging any post just for the kick of it. when a post gets flagged it gets pulled. it is a waste of time for the person posting. i have had posts flagged and pulled and when you go to the community discussion board to ask why, you get abuse by a very small click of people (probably kids, teenagers, geeks that were picked on in high school and now they want revenge on the world, etc....). The flagging process is obviously something that is being abused but craig does nothing. i have read hundreds of posts where people are asking for help to figure out why their post was flagged and all they get is condescending, rude, and abusive comments.

I think Craigslist is done. There are many other sites to go to. You could put up flyers and get better results than using Craigslist.
Singletude (URL) said:
I've had it with Craigslist, and here's why:

"If you have posted and been flagged three times just today, so now it doesn't matter what changes you make as soon as the writing community sees you repost they will just flag you down again.

Also. I really don't know if a open call for story submissions is really a writing gig. That is really up for the community to decide, so if you take a break, repost and are flagged again you need to take the hint that your community doesn't want your type of ad in their category."

The above is quoted from the response of a moderator to someone (not me) who requested submissions of children's stories for audio book publication. Numerous similar ads are published on CL every day and never flagged. And for good reason. As the moderator acknowledges, there is NOTHING IN THIS AD THAT VIOLATES THE TERMS OF USE. Instead, it has been removed for arbitrary reasons, in his or her words, because the "community doesn't want your type of ad."

Therein lies the problem with CL. I can think of no other service that allows a small minority of users (just six, in fact, out of the thousands who visit every day) to control all the other users AT THEIR WHIM, making decisions that are based not on set guidelines but because THEY FEEL LIKE IT. That is not right.

And whether or not CL is free is irrelevant. CL is "free" in the same way basic TV or radio are free. There are advertisers paying for that content, but I still expect that when I turn on a given station, it should be broadcasting what it's supposed to when it's supposed to. The same goes for any web site. It's free for me to read and use millions of web sites, but if they don't provide the quality they promise, I have the right to complain and review them negatively just like anyone else.

Why the person in the above example was targeted is beyond me. As a writer, I would have liked to have had the opportunity to see and answer this ad, and I'm sure many other writers would feel the same. Instead, I get to wade through clear bait- and-switches in the real estate section, porn ads in personals, and stay-at-home scams in the help wanteds, while legitimate ads are removed by teenagers sitting up at night with nothing to do but remove content that rubs them the wrong way for whatever reason.

I'm not going to take the self-defeating attitude that if it's broke, I might as well ditch it instead of fix it. That doesn't improve anything or help anyone. Instead, whenever I see an opportunity to negatively review CL, I'm going to take it. I've noticed a lot of discontent and grumbling on this subject around the Internet lately. Eventually, as more and more users get fed up with CL, they may start to feel the loss of business. I hope they do.

MD Johnson said:
I have bought some things and it's got it's good points for sure but the point has been made about flagging certain ads and without any ryhme or reason some people can post the same crap over and over without being taken down while others (myself) gets flagged within 30 min. of an original ad..motorcycle.. I think because like mentioned earlier some ass wipe doesn't like my ad and just has it rmoved by flagging. It pisses me off when some punk can do that without me knowing who they are. ARRRGGGGGG !!!!!
julie said:
ive tryed poasting my chinchilllas on craigslist and this is exactly what i said "i have a few chinchillas for rehoming please email me" not even 5 minutes i recived an emial saying my poasting was flagged like people on that sight all day have no life and than i rcied another emialfrom some person saying that she haced in my computer and im a fat cow and ranted on and on about the stupid shit ever.


I CAN SAY CRAIGSLIST SUCKS!!!
D DeVane (URL) said:
Screw Craigslist use Forsalebyfans.com . To Hell With Flaggers
Anna K said:
I understand and agree with most of what's being said. You can't complain too much about something that's offered for free. But the fact is they do make some money off of a website that is there to provide an ad service. I have listed several ads selling various pieces of furniture and misc items, looking for rentals, pet adoptions - that type of thing (i.e. NOT porn, personals, trashing/sladerous material, spam and other nonesense) but plain-old normal ads and have experienced some of the most abusive, hateful nasty language, emails, retalitory garbage I have ever encountered - even stalking! This has happened to me, other people I know and after searching the Internet, many, MANY others. The problem is that when myself or others turns to the abuse department, no one gets any help! People are correct in saying, "If you don't like Craigslist, don't use it," but that's the unfortunate part. Most people love and value the service but not for long if this is the way they are treated. Craigslist might not have people using it anymore.
Mindy Escort (URL) said:
Craig does not care, he is high most of the time.
Mindy Escort (URL) said:
Craig does not care, he is high most of the time.
Donald Raines said:
Any other alternatives that's competitive such as kajiji?
Donald Raines said:
Any other alternatives that's competitive such as kajiji?
Rick said:
"Flaggers", AKA "Flaggots" are the bane of Craigslist.
Most of these Flaggots are either unscrupulous sorts who flag their competitors ads so as to take them down, or "Flagging Hobbyists". Here, we have a no-life who while away their day "patrolling" Craigs's, arbitrarily taking pot-shots at any ad that suits their whim.

Sheesh, go outside, get some sun, Flaggot!
Big Joe said:
Craigslist Sacramento now sucks big time.

Now you have to have an account and register b4 you can post an ad. Oh, but the freaks still post for free for their personal ads.
Should be the other way around. I guess they should just change the name to Freakslist now. Nobody else is going to use them anymore. Sorry Jim Buckmaster, you don't have people by the balls. Just shows what an overeducated idiot you are. You are a sell-out and a stumblebum.

Craigslist just screwed up the only things that made this site popular in the first place. What a joke. Now that times are getting tough and people need a site like Craigslist, they pull the rug out from their users. What poor timing and bad judgement. Just shows what hippocrates they are.

That's just my opinion and yes I am pissed off.
zeron (URL) said:
Well its a good concept but craigslist is known for prostatution and scamers.

look at alexa.com top 900 in Nigeria posting fake scamming ads.

use www.shopandsave.com 100% safe they just launched in Toronto and already fastest growing free local classifieds in Canada.

One day they will come to New York and ill be sure to use them
Human Directionals (URL) said:
Agree with comments stated.
Sri said:
Well said Big B.

Just dont use it if you dont like. Well, for some the presentation and colors appeal more than the actual stuff. How many times you loved those lovely animation asking you to update your flash player and finally crashes browser.


P.S: I have bought and sold more items from CL than from eBay.
Big B said:
To all of the complainers - if you don't like it, don't use it. You are like the patrons of a diner that get free coffee and then complain about the flavor.

In terms of interface, Craigslist is simple and that is for a reason. Ever try to open a graphics - heavy site and your browser crashes? Ever use any kind of mobile device to access the web? When was the last time you experienced THAT with C-List? My guess would be hmmm, let me see.....NEVER.

Sure Craigslist makes money. The difference is that Craigslist isn't taking the traditional approach of "maximizing shareholder value blah, blah blah" which has caused so much turmoil in the business world. The management doesn't deal with backstabbing managers and Enron-type accountants. Instead, they focus on doing something generally good-natured and the money follows. Also, is anyone aware of the Craigslist Foundation? - sprising how nobody here mentioned how much money they give to non-profits trying to actually help society rather than pilfer it.

Finally, your lawyers don't have a case. Don't you know anything about internet law? If not, I'd recommend brushing up on it before wasting your company's money with a frivolous lawsuit. (ie user created content is the responsibility of the user not the support platform - but you probably know that already)

To sum it up, don't go back to Craigslist if the free service is so poorly done. Go to any number of other "commnity" sites that care less about the community and more about lining their own pockets.
Chris (URL) said:
The fact is CL has being around for 10 years and serves a good purpose. I hope they don't change a thing. My name is Chris I do low cost Marketing,
http://freshpeek.com/chris/
eric said:
craig list , a client of ours posted a remark , regarding our company. That is not true but craig list refuses to take it down . we will have our lawyer send a letter to the client , it is good news to hear that the asset value of craig list is up . that will be great news to our lawyers
Anonymous said:
Craigslist really does suck. They completely lack communication on downed posts. They don't have any type of system so buyers and sellers know what to expect from eachother. They constantly bash anyone trying to make their search functions better (see crazedlist.org; the appeals are hilarious to read). The site looks like it designed around tables and limited knowledge of CSS. How the hell is this one of the most known sites for free classifieds? I think someone is going to blow them away... someone probably already has and I just haven't stumbled onto their site yet; it wouldn't take much.
anon said:
craigslist sucks bad. and yes it's the culture. and yes those bozos groove on it. it'll go down. it's just a matter of time. and they of the "anti-establishment" mindset... oh yeah, they're starting to charge fees in a lot of areas for certain types of ads, employment is one i know for sure. i hope they go down sooner rather than later. craigslist craig's list SUCKS.
TT said:
you missed the biggest reason that Craigslist sucks- the utterly unprofessional and contemptuous manner that they treat the sites users, who are expected to assist staff by flagging bad ads/discussion posts under a "community moderation" scheme...but whose efforts are ignored while trolls and sockpuppets and sociopaths are allowed to run rampant.

CL staff's response is to tell concerned users to "ignore" these abuses in the hope that they will go away, but if any one person complains to them enough or points out the bad faith actions of staff who refuse to hold up their end of the "community moderation" deal, that person is summarily punished by having their posts and/or posting ability removed...

problem is that true sociopaths don't just go away when ignored...but CL's response to the murders and other crimes that have occurred while this policy was in effect is to never, ever do anything but deny that their policies have any effect whatsoever on the ease with which predators can use the service and exploit staff's "see no evil, hear no evil, ignore everything" attitude.

Their site management style is identical to the dysfunctional family where the Dad (Craig) turns a blind eye to the abuse endured by one kid at the hands of another despite pleas for help and only reacts when he just can't ignore it any longer...not because he cares about the abuse, but because he doesn't want to be disturbed and have to do his job...and when he does react, it is just as likely as not that the kid who was actually the victim will get slapped upside the head for bothering him.

Joe said:
I agree. And obviously Craigslist is tremendously successful. But what is really disappointing is the fact that they are pilfering pornography under the guise of a classifieds website. http://blog.bizzflip.com/bizzflipcom/2008/02/craigslust.html
Larkspur said:
I agree - thought I suppose it's hard to argue with such success. But several years ago I used a DIY platform to create a robust alternative with significant and scalable search capabilities for them - it took one day or less - and their tech guys dismissed it in 5 minutes - so the point is well taken but nothing will change
Melanie said:
Funny comment from TeleportJobs, I'm with you on the traffic!

But a successful website is not always about the amount of users slamming it! CL was a strange fluke that took 10 years in the making.

I have had some success sometimes buying/selling things on CL, but not always. Actually the flaws that I found and the reasons I thought it "sucked" too inspired me to create a classifieds site that improves on those sucky features.

I launched Listasaurus.com to offer better navigation, better organization, and also take classifieds to the next level--video classifieds!

We also are the first online classifieds site to pay users simply for listing ads. So that takes free to another level too!

I think there's room for everyone, and room for different ideas out there. Video classifieds seem to be catching on, and it's something that CL doesn't offer. Will be interesting to see if down the line his users clamor for that.

If so, at least Listie can see we did it before he did.

:-)
Dfactor said:
I dunno, everytime I search for tickets to a sold-out show, it seems to work fine.
TeleportJobs said:
I only wish that TeleportJobs (www.teleportjobs.com) sucked as bad as Craigslist! JK. If we sucked that bad we'd have more traffic.

They must be doing something right!
Joel said:
Sorry, did you just say that a bad buying experience leds people away from ebay?
Ben Hearsum said:
I think Craigslist is a perfect example of elegance in simplicity and functionality. They make it fast and easy to browse through tons of information -- that's it. Their minimalistic approach isn't for everyone or every site, but for Craigslist I believe it is great.

(I'll grant you that their search could be improved. More filtering/sorting would be helpful.)
Queen Elizabeth Mary said:
I love a pretty site, but maybe it doesn't matter. Drudge Report is awful, SAI is horrendous and millions of people still go to both of those sites. Just kidding--about the horrendous SAI design. I have no complaints about craigslist. I just used it to get a coffee table. I can't imagine ever using a newspaper for this sort of thing ever again.
AJ said:
I have been using Craig's List to sell of a bunch of stuff I have lying about. So far I am completely satisfied and only had one wierdo contact me. At least one wierdo is to be expected I would think. (The dude wanted to buy an item I had posted, and sent me about 20 e mails asking strange personal questions... thing was he used his work e mail from a law firm and his signature displayed all of the iinformation needed for me to forward the e mails to his employers.) I have had good results although not as much results as I thought I would.
HOWEVER: there is ONE ASPECT of Craig's I find that "Sucks"
DO NOT post your resume on there! 100 percent scam / fake contact was generated, personal information is often in a resume such as phone numbers and address. NOT ONE SINGLE REAL JOB OFFER / CONTACT was generated during the time I had my resume on the site, but I was constantly contacted with total bulldung. I took the resume off after 2 weeks, realizing that this aspect of the site is useless and possibly dangerous. If you want to sell the Light Saber you bought 3 years ago in a fot of idiocy, Craig's is great. If you are looking to find a job, stick to the real sites like Moster and Carrerbuilder. Craigs is useless in this respect.
James R. Morrison (URL) said:
I like Craigslist but their city spectrum is not specific enough in my opinion. The fact that they are starting to charge for this and that is a bit greedy. Needing phone verification is a real pain as well. That is why I'm creating an Ad's site with none of the hassels. www.ourfreelist.org will grow fast once it gets started.

Jim
h_luis@rocketmail.com said:
Bullshit, Craigslist sucks if you're trying to find a woman. 99% of the ads are just website scams.
roomful of monkeys with blackberries said:
monsterbuilder may be ok to post an anon pseudo-resume. i posted such on cl, and attracted a few responses.

virtually all hotmonster jobs avail are garbage (agencies' posts may actually be better than non-agency posts!)

most of the cl jobs avail are crap, and of those to whom you respond, most won't bother to reply bcc, eg: "sorry, we hired someone we think is better than you".

when i send (email or fax, though I haven't faxed for years, now) resumes, i include name and phone (and the usual resume background). not sure if that info is usable to scammers, but it "normal" resume info. if i omitted such info, nobody would reply.

cold calls? all zeroes, after much time expended.

professional job sites gave the best % replies, ime.
roomful of monkeys with blackberries said:
as for tables page structure, even google (until recently?) used tables. i think they're accommodating ie6 (~20% ua in logs).
from user's perspective, small pages are best. though, it's too bad cl crushes cl-hosted imgs to such a poor level.

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