MySpace and Facebook's Real Problem: Bored Users

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The major challenge for MySpace, Facebook and every other social network: Figuring out how to turn their enormous online audiences into dollars. But they may have another problem: Figuring out how to keep their enormous audiences.

comScore has provided BusinessWeek's Spencer Ante with user engagement numbers -- time spent on each site, per month, per visitor -- for a slew of social networks over the past year. The data looks particularly grim for News Corp.'s MySpace, which saw time spent on the site drop 24% from December 2006 to December 2007. But Spencer notes that all the social nets are either dropping or slowing.
It seems to be an industry-wide issue. The total audience of U.S. social networks seems to be stuck at a low-to-mid-single digit growth rate, while the engagement metrics are falling for just about everyone. Time spent on Bebo.com has been sliced in half over the last four months, while Friendster’s time spent has plummeted nearly 75% in the same time period. Overall, minutes spent per site fell 5% in December 2007 compared to the year-ago period.

Even Web darling Facebook can’t buck the entire trend. The good news for Zuckerberg & Co. is that the company continues to grow its U.S. audience. In December, Facebook claimed abut 35 million visitors, almost double its year-ago audience of 19 million. The bad news is that Facebook’s engagement is down sequentially, and only up 13% year-over year.

We'll save the social nets the trouble of generating positive spin on these numbers and provide it ourselves: You don't want to make too much of any single metric, and you can find good reasons for any particular site's drop. MySpace, for instance, likes to play up the Facebook-like changes they've made to the site, which let you do more in less time (though those just went into effect in the last two months). And just because you spend less time on the site doesn't mean you're not engaged with it: We now use Facebook almost exclusively via our BlackBerry FB client, which allows us to check messages and status updates without ever logging in.

But it's hard to see these numbers without reaching an Occam's Razor-like conclusion: Engagement metrics are dropping on social network sites because people are getting bored with social network sites. Have a better answer? Let us know in comments below.


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Paul said:
I believe these sites have to strive to provide users with more content.Apps were the big draw to facebook but users will become bored with this also.It remains to be seen how new social networks that pay users by sharing revenue the biggest being www.YuwiePalCom will do or if they can compete with the major forces in social networking.
Debra Strougo said:
Its overwhelming too that there are so many social communities now, serving so many purposes. BUT if the social community serves a serious purpose for you then I think that it still wins, keeps you interested and sticks out over the rest. For example, is "linked in" suffering?? And what about other niche communities? They will never be as large as facebook/myspace but they also bring together passionate like-minded thinkers looking for info on SPECIFIC subjects and hopefully keep them from becoming bored... I just launched Fitizens.com a few weeks ago. We are providing access to Fitness experts - the social community features are used to grant access to people that youd otherwise not have access to. This is the next level of social community.
Mike said:
I continually see the decline of Facebook and Myspace on a daily basis. This comes from more word of mouth, than any forum or blog can provide. When I hear people talk about Facebook intruding upon their personal information, like credit card purchases, phone numbers and various other info THEY DON'T NEED TO KNOW, it disturbs and alienates people left and right.

I find websites like funnyordie.com and bluecollarordie.com etc... are hitting the nail on the head with humor based comdey/sketch sites. More and more people are going online to get their fix of comedy than anything else. This of course still requires the use of Facebook and Myspace in order to promote these funny videos, but once the word gets out about these great sites, people know exactly where to go for specific humor.
Tish Grier said:
who cares about the metrics? we're just tired!

But in all seriousness, people may also be getting a little concerned about how thin they're being spread across the Internet, and judging for themselves if they want to be here, there or everywhere. and maybe being everywhere isn't such a cool thing anymore when all you're doing is talking to the same people on a different platform.
Frank said:
So, if I understood correctly:
1. growth of membership is slowing down,
and
2. the amountt of time users spend on the sites is slowing (or dropping).

These can be explained by:
1. breadth of social networking choices and saturation of market. Double digit growth cannot continue forever.
2. New users aren't as intensive as old users, bringing down the stats. 40-yr olds do not interact online the same way as 20-yr olds.

So what??
IMHO, the only real value in facebook is in (a) the ability to re-connect with old friends, and (b) in the social-feed. However most of the applications are a pure waste of time and without real value who spends time there anymore?

I certainly don't and am trying to move the friends I have reconnected with to other places, like LinkedIn, or even...my email address book.

Go away for a real holiday with real friends for a few weeks, do you miss facebook? Didn't think so...
MB said:
I don't think engagement figures have dropped that much. I've just discovered Bebo.com - which actually has lots of cool stuff on but is a nicer site that MySpace.
d$ said:
Sites like facebook and myspace need to update their services more frequently. Peole can communicate so easily these days that people need more reasons to keep going back to sites...it's only fun to stalk exes for so long.
Don Jones said:
It could be that the mainstreaming of the networks means that new users - general population types with less time on their hands and less interest - are skewing the engagement numbers lower.
Kristen said:
I have tested out various social networks for work throughout the last few years. My time spent map is likely to plot itself precisely to the comScore research. That said, the only thing I have ever found *of interest* in both mySpace and Facebook is the idea that I can know in an instant the status of my network and extended network. To know how your friends are feeling, what business contacts are focusing in on, who feels confident in Hillary.... these are things inherently of interest to humans and underlie the true aspect of social networking. Gotta run to update my Twitter status.
Horace said:
Anybody think that the guy in the Cisco ad (teleconferencing w/ family while on relief mission) looks suspiciously like Mark Zuckerberg? Maybe even Mark decided to try something new.
peter said:
check out moli.com launched yesterday at demo08, it claims to pick up where facebook/myspace leave off..
peter said:
check out moli.com launched yesterday at demo08, it claims to pick up where facebook/myspace leave off..
holysmokes said:
I'm a little bored of Facebook I have to admit. I'm fed up with seeing requests for vampire bites. And what so and so is doing RIGHT NOW no longer makes it over my "interesting" threshold. I wouldn't be surprised if folks started leaving the big social nets for more focused, more niche, interest-driven sites that have similarly focused social networking features; the way folks started leaving broadcast networks for cable a few years back...
peter said:
check out moli.com launched yesterday at demo08, it claims to pick up where facebook/myspace leave off..
Lapp said:
We have often compared these metrics on our site and came to a similar conclusion. As we make our mobile app on www.vois.com we must consider that members will not spend the same amount of time once they go mobile as mobile users tend to want to check their email and feed and move on.
Ted Sindzinski said:
I'm not certain the problem is boredom as much as it is novelty wearing off. In the prime 18-24 crowd and more specifically college students, you see a lot of activity related to offline events in the form of updates, people stressing out or just too much time on their hands. However, with nearly everyone in these prime demos has been site sites for some time now and as a result the popular applications have been shared, profiles have been built out and there's simply less stuff to look at. You can also legitimately say that after a certain learning curve, it's much easier to use these sites and it requires less time to see what's going on. I suspect we'll see use time on some sites continue to drop as users migrate to just one or two primary sites, managing 4 or 5 profiles no longer makes sense.

Even these super sites (MySpace, FaceBook) are going to continue to see fairly flat engagement figures with spikes around events and new innovations. When there's nothing to talk about/share/discuss, there's a lot less reason to be on.
Neekolas said:
I think the real issue is dillution. As these networks grow rapidly they dillute the tiny, dedicated, core of early users with tons of new sign-ups who heard about myspace on TV news. These late signups are never going to put in the same per-user hours as the early-adopter techies/hipsters.
peter said:
check out moli.com that just launched at demo08. they claim to fill those shoes.
John C. Smith said:
I am a technological late adopter who recently had to sign up for Facebook for work reasons -- company I was looking to do business with in the widget space. It was kind of fun setting things up, I picked twenty-some real-world friends who were already on Facebook to "friend," etc.

After that -- nothing. It *is* boring.

I'm in the 35-40 age range, so maybe it's a generational thing.

But I can't really see spending more time there.
Harold said:
I have noticed among my friends total app fatigue. The newsfeed is now less about what my friends are actually doing and more about what retarded apps they've installed, and then uninstalled. Facebook was a great utility, now it's dominated by people with nothing to do, pushing people like me who have something to do, away.
stone said:
I am one of the few people that remain skeptical about Facebook long term.

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